Refund policy

If you are not completely satisfied with your order, we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. Please be aware that due to hygiene regulations we cannot offer a refund, replacement or exchange on items returned in a non-saleable condition.

Items should be returned unused and in a saleable condition for a full refund within 30 working days of purchase.

You will be required to organise and pay for the return of the items to us. You will need a return number and further instructions, so before doing so please contact our customer care team admin@ovane.co.uk.

Items sent back to us without first requesting a return will not be accepted.

Our return address is: ............

You can always contact us for any return question at admin@ovane.co.uk.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.